FAQ

Q: How can I purchase tickets for Valley Bar shows?

A: There are three ways to purchase tickets for shows at Valley Bar.

  • Advance tickets can be purchased through www.ticketfly.com, www.valleybarphx.com, or by phone at 877-4-FLY-TIX (877-435-9849).
  • Stinkweeds – local record store located at 12 W. Camelback Rd., Phoenix, AZ. Stinkweeds accepts cash only for ticket purchases.
  • At the door if the show is not sold out.

Please note, we are not obligated to honor tickets that are not printed from Stinkweeds or the Ticketfly website. Tickets purchased from a third party are at your own risk and do not guarantee entry.

Q: I am having difficulty buying tickets online. I can’t find my email receipt and I haven’t received my tickets in the mail yet. What do I do?

A: All ticket concerns must be addressed at your point of sale. If you purchased tickets online via Ticketfly, you must contact Ticketfly directly in order for any changes to be made. Please contact Ticketfly Support for additional information: http://support.ticketfly.com

Q: What is your refund policy?

A: All sales are final. The only exception is if a headlining act cancels, at which time refunds will be (automatically) made through Ticketfly. Otherwise, there are no refunds for tickets purchased from Stinkweeds and any tickets purchased via Ticketfly, must be addressed with Ticketfly. In the event of the headlining act canceling, purchases made at Stinkweeds will be refunded through Stinkweeds.

Q: What time does ticketing start at Valley Bar?

A: Ticketing usually starts one hour prior to doors opening. Door times are available on the Valley Bar website. We always recommend confirming door and show times.

Q: What time should I arrive for the show?

A: As soon as possible! There are two times listed on your ticket. The first time is when the doors will open and the second is when the opening artist will go on. Set times (when the respective artists take the stage) vary and typically are not announced until the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change. We strongly suggest checking the website for the most up to date times possible.

 

Cash, check, or card?

Q: What type of payment does Valley Bar accept?

A: The box office and bar accept Cash, VISA, MasterCard, and American Express. The Merchandise counter typically only accepts CASH. There is currently no ATM onsite at Valley Bar.

 

Drinking, Age, and ID Restrictions

Q: How old do you have to be to attend shows at Valley Bar?

A: Valley Bar is mostly a 21+ venue, unless the underage guest is accompanied by a legal guardian. Some shows will be 16+ or 18+, and will be indicated as such upon purchase. Children under the age of 13 are not permitted to attend shows at Valley Bar. This is for the safety of the minor.

Effective July 24, 2014, Arizona liquor laws changed regarding acceptable forms of identification to access alcohol. You are required to obtain a new ID within 30 days of your 21st birthday. After 30 days, your vertical ID will not be valid for alcohol purchase or entry into the 21+ areas of Valley Bar.

Q: Do I need ID to enter the venue?

A: We strongly recommend that you bring your ID. Valley Bar is a venue that serves alcohol and it is very important for us to verify that guests who plan on drinking are of legal drinking age. In compliance with Arizona State Law, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID; regardless of how old you look!

Anyone without proper ID, regardless of age, may be treated as an underage guest and not allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate removal from the venue.

Effective July 24, 2014, Arizona liquor laws changed regarding acceptable forms of identification to access alcohol. You are required to obtain a new ID within 30 days of your 21st birthday. After 30 days, your vertical ID will not be valid for alcohol purchase or entry into the 21+ areas of Valley Bar.

Q: Do you allow in-and-out (re-entry) privileges?

A: Guests over the age of 21 may leave the venue and return at their convenience, as long the venue is not at capacity. Underage guests are not allowed re-entry. Once they are in, they are not allowed in-and-out privileges.

Q: Do you allow outside food or beverage?

A: Per the Arizona Department of Health Services, NO outside food and beverages are permitted. Valley Bar has its own kitchen. We encourage you to try one of our great flatbreads or salads!

 

Planes, Trains, and Automobiles

Q: Where is Valley Bar located?

A: 130 N. Central Ave., Phoenix, AZ. The entrance is in the alley on the West side of the building. Finding it is part of the fun!

Q: Is there a light rail station nearby?

A: There is! It is right around the corner on Central Avenue (just south of Adams for Westbound trains) and Van Buren (on 1st Ave for Eastbound trains). If you need more information on the light rail, please visit: www.valleymetro.org/metrolightrail

 

Venue Information

Q: Is there seating at Valley Bar?

A: Unless otherwise indicated, shows at Valley Bar are General Admission and are not seated. On occasion, we have seated shows where you may buy a specific seat at the venue. This is indicated upon purchase (on a show-by-show basis) and seating is seldom guaranteed. Guests with special needs should call in advance to make arrangements.

Q: How exactly does the underage section work?

A: Due to Arizona State Law, our all-ages shows must include a barrier between our underage guests and those who are 21+ (who have access to alcohol). Incidentally, this is why we request that our underage guests use the south entrance of the Music Hall (only open to underage guests on show nights) after receiving their wristband; rather than pass through the north Music Hall entrance or Rose Room. Underage guests must form a line outside the venue until doors open. There is no access to the restaurant area (Rose Room) and no re-entry for underage guests.

Q: I heard I can come into the Rose Room to eat and drink. Does this mean I can go into the Music Hall while a show is going on as well?

A: The Rose Room is usually open and free to the public as long as we are within capacity requirements (except when we have a full venue event that requires a cover charge). We encourage you to hang out for shows in the Rose Room, but if you have not purchased a ticket to the show, you may not go into the Music Hall.

Q: I think I left my card at Valley Bar last night. How can I check if it is still there?

A: All credit cards left behind with open tabs will be closed at the end of the night and a 20% service gratuity will be added. Valley Bar will hold your card for 2 weeks. Cards can be claimed from the Rose Room bar during normal business hours. You must bring your photo ID to claim your card. Staff is not permitted to give your card to anyone other than the card account holder.

Q: Do you have a dress code?

A: Smart (reliable) footwear is strongly encouraged as this is a music venue which can become very busy. Proper traction for your feet and protection for your toes can be helpful. As expected, bottoms and tops are required. Otherwise, dress as you’d like! We encourage you to be you (as long as you are kind)!

Q: Do you allow bags or backpacks in the Music Hall?

A: As a security measure, we do not allow backpacks or over-sized bags. We also do not offer storage for guests and ALL bags are subject to search.

Q: What is the capacity at Valley Bar?

A: Valley Bar can comfortably accommodate roughly 250 guests in the Music Hall. The overall capacity of the entire venue (Music Hall, Rose Room, Game Room, Reading Room, and etc.) is 480. Capacity up to 480 is managed at the discretion of Valley Bar staff to help ensure a comfortable and fun experience for all.

Q: Is Valley Bar handicapped accessible?

A: Yes, Valley Bar is handicapped accessible. Please notify a member of Security upon arrival if you require assistance to enter. Guests with special needs should call in advance to make arrangements.

Q: I left my phone, wallet, keys, jacket, shoes, and/or etc. at Valley Bar. How and when can I get my belongings back?

A: All items found will be kept for two weeks before being donated. Please speak with a manager or bartender in the Rose Room anytime during our regular business hours to collect your items. We can not guarantee that anything left behind will be found and secured.

Q: Can I smoke in the venue?

A: Smoking is not allowed. Arizona has a smoking ban in enclosed workplaces. However, patrons over the age of 21 are allowed outside to smoke (20 feet from the entrance). Management and Security reserve the right to deny “vaping” as well. Please be courteous when it comes to smoking or vaping. Being discrete with your vape device can help ensure you do not have any problems in this regard.

Q: Are firearms allowed in the venue?

A: No. Firearms are not allowed in Valley Bar. This is pursuant to A.R.S. § 4-229.

 

Hotels

Q: Can you suggest a hotel nearby?

A: We recommend the following hotels:

Renaissance (directly across the street from Valley Bar)
www.marriott.com/hotels/travel/phxbd-renaissance-phoenix-downtown-hotel/

Hotel Palomar (.25 mile from Valley Bar)
www.hotelpalomar-phoenix.com

Hotel San Carlos** (directly across the street from Valley Bar)
www.hotelsancarlos.com

Clarendon*** (3.5 miles away from Valley Bar)
www.theclarendon.net

 

General Show Information

Q: My band is super awesome and would love to learn more about playing at Valley Bar. Who can we speak with?

A: We are always looking for bands to fill our lineup. We host acoustic shows, DJ shows, comedy shows, and various full-sized (multi-genre) shows in the Music Hall. We have something for everyone! For more information, contact, booking@valleybarphx.com. Please remember to include a link to your music and any upcoming shows so we can check you out!

Q: If the website reads SOLD OUT, is it really sold out?

A: Yes, it really is. You are welcome to join us in the Rose Room where some shows are played through additional speakers (located in the Rose Room), but it is unlikely that additional tickets will be released at the door. Please note that sold out shows are not played into the Rose Room.

Q: How can I receive more information about upcoming shows?

A: We send out weekly e-mail updates that include information on recently announced shows, yet-to-be-advertised shows, and exclusive pre-sales. Please signup (on the left side of the page via ‘Join Our Mailing List’) to get subscribed!

Q: Where can I find the most current information about upcoming Valley Bar shows?

A: Find out more about us at www.valleybarphx.com, www.facebook.com/ValleyBarPHX, or follow us at https://twitter.com/ValleyBarPHX. Find out the newest information on shows, events, giveaways, and fun secrets!

Q: How and when do you announce new shows?

A: Our concert calendar is updated on a regular basis. As soon as we can announce a show, information will be posted. Lineups and times are updated as needed. Check out www.valleybarphx.com, www.statesidepresents.com, or www.crescentphx.com for up-to-date information on all Valley Bar, Crescent Ballroom, and Stateside Presents shows.

 

Photo and Media Rules

Q: What are your policies regarding photo, video, and audio?

A: Photo, video, and audio policies are at the bands discretion and can change night-to-night. Our house policy is no professional equipment or flash within the first three songs, unless authorized by the band. You may bring your camera with the understanding that you might need to take it back to your car. Video recording is not allowed.

Q: How do I get a photo or media pass?

A: All requests for media and photo passes must go through the artist’s publicist or label directly. Valley Bar cannot issue media and photo passes. Only media and photo passes that have been submitted by the artist will be honored.

 

Event Information

Q: Do you rent out the Music Hall for events?

A: Valley Bar’s primary focus is to bring great local and national artists to the people of Phoenix and its surrounding areas. We open our doors to various types of events. We host charitable organizations, political gatherings, burlesque shows, fashion shows, corporate meetings, birthdays, awards ceremonies, and more!

Q: How do I find out more about holding an event at Valley Bar?

A: Email us at events@crescentphx.com or info@statesidepresents.com for more information regarding events.

Q: Is Valley Bar hiring?

A: We are always looking for enthusiastic, energetic, and kind people to join our team. We accept resumes Monday through Friday (11am to 5pm) and have applications at the Rose Room bar to fill out.

 

Have a question we didn’t answer? Contact us here for more in depth questions!